Services (Broadband/Voice/TV)

Getting Physically Connected to OPENetworks

You can check if your address is part of our database or if a connection is likely required on our Get Connected page.


Connection of New Homes.

For the majority of new homes being built, a fibre network past your home will have been deployed before you require connection.
Your home will need to be connected in order to receive broadband, TV and/or voice services via the network.

The communications cabinet can be a combined enclosure with the home cabling terminations.
Your builder should install a communications enclosure, see Fibre to the Home Connection page for more information.

After the home is 'Fibre Ready' as per Fibre to the Home Connection page, residents must pay for the cost of the connection of their new home to the Retail Service Providers.


Connection of Existing Homes

If your home is not connected to the network you will need to contact OPENetworks via info@openetworks.com.au or phone 1300 784 978 to organise the connection.

The connections for existing homes that have previously been connected and is fibre ready is arranged by the Retail Service Provider by each home owner.


Getting Connected with a service

Contact one of our Retail Service Providers to discuss the right service for you. They will be able to provide you with everything you need.


Difficulties with your service

The first point of contact for any difficulties with your service should be your Retail Service Provider (RSP).

The following information is required when contacting your Retail Service Provider:

  • Nature of the problem.
  • Status Lights (all) of your MODEM/ROUTER.
  • Status Lights (all) of your ONU.

OPENetworks provides a fibre service to the ONU (Optical Network Unit). OPENetworks is NOT responsible for internal cabling or connections.
Your Retail Service Provider will be in contact with OPENetworks where necessary.

Check our Network Status for current outage notifications.


If you require additional information please contact OPENetworks at info@openetworks.com.au or on 1300 784 978


Connection to your home

OPENetworks FttN services use VDSL2 technology to deliver superfast broadband services over existing copper cabling.
For premises that are serviceable on OPENetworks' FttN, a VDSL2 DSLAM will already be installed in the building MDF to terminate services.

Once a service is ordered from a Retail Service Provide a site visit from a technician will most likely be required in order to connect the copper line between the MDF and the requested premises.
The technician may also replace the premises' existing telephone outlet with a dual outlet to enable a separate line for the VDSL2 broadband service and other existing services that are to be maintained.

A VDSL2 modem is required to receive service for FttN connections.


Difficulties with your service

The first point of contact for any difficulties with your service should be your Retail Service Provider (RSP).

The following information is required when contacting your Retail Service Provider:

  • Nature of the problem.
  • Status Lights (all) of your MODEM/ROUTER

OPENetworks provides a service to your building's internal cabling. OPENetworks is NOT responsible for internal cabling or connections.
Your Retail Service Provider will be in contact with OPENetworks where necessary.

Check our Network Status for current outage notifications.


If you require additional information please contact OPENetworks at info@openetworks.com.au or on 1300 784 978


Connection to your home

OPENetworks FttR connections use active Ethernet switches to deliver superfast broadband services in buildings with copper cabling of at least Category 5 by terminating the fibre at an active Ethernet switch in each of the building’s cable risers.

Once a service has been ordered with a Retail Service Provider, new FttR services will most likely require a site visit from a Technician in order to connect the cabling between the nearest riser switch and a suitable RJ-45 wall-socket in the client’s premises.

N.B. FttR services are Ethernet based and, as such, DO NOT require a VDSL2 modem. The RSP or their client will need to provide a router with an Ethernet WAN port capable of delivering the requested service e.g. capable of 100/40Mbps throughput.


Difficulties with your service

The first point of contact for any difficulties with your service should be your Retail Service Provider (RSP).

The following information is required when contacting your Retail Service Provider:

  • Nature of the problem.
  • Status Lights (all) of your MODEM/ROUTER

OPENetworks provides a service to your building's internal cabling. OPENetworks is NOT responsible for internal cabling or connections.
Your Retail Service Provider will be in contact with OPENetworks where necessary.

Check our Network Status for current outage notifications.


If you require additional information please contact OPENetworks at info@openetworks.com.au or on 1300 784 978


OPENetworks provides RF-TV via the fibre network to the ONU (Optical Network Unit) or to a separate RF-Receiver by the ONU.
The unit can be located outside or inside the home.
OPENetworks is NOT responsible for internal cabling or connections.

Please check your internal cabling and connections before reporting a loss of signal:

  • Ensure that TV is plugged in to the power and is turned on.
  • Check that the (black) TV coax cable is inserted to the correct outlets both on the wall and also back of the TV.
  • If this is a new connection your TV will need to be "re-tuned". Most newer models will do this automatically however if you have an older TV please ensure that you perform a re-tune. (Please remember that this can take several minutes depending on the TV)
  • Most homes have a "splitter" installed which splits the TV to distribute it around the home. There are two types of splitters:
    • PASSIVE (No power required)
    • Active (Requires power), if you have an active splittter please ensure that the power is turned on and that you can see power/signal lights on the device
  • Ensure that all outlets are plugged correctly and are tight.

If you require additional information please contact OPENetworks at info@openetworks.com.au or on 1300 784 978 and follow the prompts for Free to Air TV Faults.