Retail Service Providers FAQ's

Retail Service Provider Connection & Provisioning Guide

Fibre-to-the-What?Fibre-to-the-Home
FttH
Fibre-to-the-Node
FttN
Fibre-to-the-Riser
FttR
Network TerminationPON ONUVDSL2 DSLAMEthernet Switchport
Pre-qualification criteria for Service RequestONU installed & commissioned
(at owners expense)
OPENetworks DSLAM installed in building MDFOPENetworks Switch installed in cabling riser
Tech Visit RequiredNoYesYes
Provisioning Timeframe
(pre-qualified premises)
3 days10 days10 days
Router Required
(RSP/client provided)
YesYesYes
Maximum Throughput
( down/up Mbps)
100/40Mbps (Res BB)
100/100Mbps (Bus BB)
100/40Mbps (Res BB)
25/25Mbps (Bus BB)
100/40Mbps (Res BB)
100/100Mbps (Bus BB)

Please click here for a list of active network locations and their access technology i.e. FttH/ FttN/ FttR.

Fibre-to-the-Home (FttH)

OPENetworks FttH uses a Gigabit Passive Optical Network (GPON) terminating on Optical Network Units (ONUs) at each premises to deliver superfast broadband services in newly developed Estates and Buildings.

RSPs can only order a service for FttH premises that have been physically connected to the OPENetworks fibre network, i.e. the fibre lead-in and ONU have been installed and commissioned at the premises (at the owners or developers expense).

The RSP or their client will need to provide a router with an Ethernet WAN port capable of delivering the requested service e.g. capable of 100/40Mbps throughput.

Connection time — up to 3 business days

Fibre-to-the-Node (FttN)

OPENetworks FttN services use VDSL2 technology to deliver superfast broadband services over existing copper cabling. In premises connected to OPENetworks FttN network a VDSL2 DSLAM will already be located in the building’s MDF.

New FttN services require a site visit from a Technician in order to jumper the copper line between the MDF and the client’s premises and to install a bridged VDSL2 modem in the client’s premises.

The RSP or their client will need to provide a router with an Ethernet WAN port capable of delivering the requested service e.g. capable of 100/40Mbps throughput.

Connection time — up to 10 business days

Fibre-to-the-Riser (FttR)

OPENetworks FttR connections use active Ethernet switches to deliver superfast broadband services in buildings with copper cabling of at least Category 5 by terminating the fibre at an active Ethernet switch in each of the building’s cable risers.

New FttR services require a site visit from a Technician in order to patch the cabling from the closest switch to an RJ-45 wall-socket in the client’s premises.

The RSP or their client will need to provide a router with an Ethernet WAN port capable of delivering the requested service e.g. capable of 100/40Mbps throughput.

Connection time —up to 10 business days


N.B. OPENetworks always charge the Service Provisioning Fee directly to the RSP (not the RSP’s client). The RSP is free decide whether or not to pass on the Service Provisioning Fee and to what extent.

New OPENetworks FttN and FttR services require a site visit which is completed by an OPENetworks contractor (the Technician) and require the resident (or their agent) to provide access to the premises. The Technician will contact the resident directly in order to arrange a mutually agreeable time and date to connect the service (within 10 working days of the date of the request, if possible). Residents should not contact OPENetworks directly to arrange connection times and should direct all queries through their RSP.