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Important Notes |
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If you are ordering a new retail service for voice & Internet for the first time, it is important that you have first checked your own internal cabling within your home.
Cabling within your home is your responsibility and is under warantee by your cabling contractor or builder.
If you have an internal Home Cabling Distribution Cabinet (HDC) often you will need to patch (within the HDC) between the input connections from the CTC (on the outside of the house) to the room outs you want to plug your phone of Internet Router into.
If you don't know how to do this, call your cabling contractor and ask them to explain how the patching system works within your home.
The network boundary for the delivery of OPENetworks services is the output cables from the Optical Network Terminal (ONT) which we install inside the CTC.
If you are having problems with your internal home cabling and unable to get information from your builder or cabling contractor, OPENetworks can arrange for one of our specialist contractors to visit, however there will be a service fee charged for this visit. |
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please contact your retail service provider direct |
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ClubTelco
1300 799 483
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Austar
132342
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Internode
1300 788 233
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Fuze Connect
1300 881 917
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Call your electrician or communications cabling contractor. Their details should be on the inside of your home cabling distribution cabinet or call one of the approved cabling contractors for your community “click here” |
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The problem with free to air TV is typically in the home cabling or the television set. First check these. If required one of the approved cabling contractors are also skilled in this field “click here”. If the problem is not your home cabling or television please phone 07 3171 2222 and follow the prompts. |
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Your satisfaction is important to us. If you experience ongoing service difficulties we would like to know please "click here". |
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